Voyazi Terms of Service

2.1 Legal Entity

Voyazi is owned and operated by Avoo AB, a company registered in Sweden.

2.2 Governing Law

This Agreement is governed by the laws of Sweden, without regard to conflict of laws principles.

2.3 Legal Notices

Notices should be sent to:

3.1 Marketplace Role

Voyazi operates as a marketplace connecting Travelers with vetted Tour Operators for booking tours and travel services. Voyazi provides payment processing, customer support, and dispute mediation but does not provide tour services itself.

3.2 Payment Processing

Payments are processed through Stripe, a third-party payment processor. Voyazi does not store payment information beyond what is necessary to facilitate transactions.

3.3 Platform Fees

Voyazi charges Travelers a commission-based Platform Fee, added at checkout. Tour Operators may also be subject to fees, as outlined in their separate agreement with Voyazi.

3.4 Escrow

Payments are held in escrow by Stripe until the tour is completed or per the Tour Operator's cancellation policy, after which funds are released to the Tour Operator, minus applicable Platform Fees.

4.1 Tour Operator Policies

Each Tour Operator sets their own cancellation and refund policies, prominently displayed during the Booking process. Travelers must review these policies before confirming a Booking.

4.2 Voyazi Refund Policy

• Platform Fees are refundable within 48 hours of Booking if the Tour Operator has not initiated services, subject to a 5% cancellation fee.
• Refunds for cancellations after 48 hours or for tour-related issues are subject to the Tour Operator's policy and Voyazi's dispute resolution process (Section 7).
• If a Tour Operator cancels or fails to deliver a booked service, Voyazi may issue a full refund, including Platform Fees, at its discretion.

4.3 Dispute Policy

Voyazi offers mediation for disputes related to Bookings. Travelers or Tour Operators may contact Voyazi at support@voyazi.co to initiate mediation. Voyazi's decision on refunds in disputes is final, subject to applicable laws.

5.1 Traveler Accounts

Travelers must create a User Account to book tours. Guest bookings are not permitted. Travelers must be at least 18 years old and provide accurate information during registration.

5.2 Tour Operator Vetting

Tour Operators are vetted by Voyazi for valid licensing, insurance, and compliance with content standards. They must:

• Provide accurate, non-misleading tour listings.
• Respond to Booking inquiries within 24 hours.
• Comply with Voyazi's guidelines for Content (e.g., no offensive or illegal material).

Failure to comply may result in listing removal or account suspension.

5.3 User Conduct

Users agree not to:

• Use the Service for illegal or fraudulent purposes.
• Misrepresent identity or impersonate others.
• Post offensive, defamatory, or unlawful Content.
• Bypass Platform Fees by arranging Bookings outside the Platform.

Violations may result in account suspension or termination.

6.1 Voyazi's Role

Voyazi is not liable for the actions, omissions, or failures of Tour Operators, including tour cancellations, misrepresentations, or unsafe conditions. Voyazi strives to inform Travelers through detailed listings and vetting of Tour Operators to enable informed decisions.

6.2 Travel Risks

Travelers assume all risks associated with travel, including health, safety, and weather-related risks. Voyazi does not guarantee the quality, safety, or availability of tours.

6.3 Disclaimers

The Service is provided "as is" without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

6.4 Insurance

Voyazi does not provide insurance for Travelers or Tour Operators. Travelers are encouraged to obtain their own travel insurance.

6.5 Limitation of Liability

Voyazi's maximum liability for any claim is limited to the Platform Fees paid for the Booking or €100, whichever is less.

7.1 Informal Resolution

Users must attempt to resolve disputes with Voyazi by contacting support@voyazi.co and allowing 30 days for response before initiating formal proceedings.

7.2 Mediation for User Disputes

Disputes between Travelers and Tour Operators are handled directly by them, with Voyazi offering mediation upon request. Contact support@voyazi.co to initiate mediation.

7.3 Arbitration

Disputes with Voyazi not resolved informally will be settled by binding arbitration under the Arbitration Rules of the Arbitration Institute of the Stockholm Chamber of Commerce in Stockholm, Sweden. Users waive the right to a jury trial or class action. Arbitration costs may be apportioned by the arbitrator if prohibitive.

7.4 Exceptions

Users may bring qualifying claims in small claims court or seek provisional relief (e.g., injunctions) in a court of competent jurisdiction.

8.1 Voyazi IP

Voyazi owns all Intellectual Property Rights in the Platform, including trademarks, logos, and branding. Users may not reproduce or distribute Platform content without written permission.

8.2 Tour Operator Content

Tour Operators retain ownership of their Content (e.g., photos, descriptions, videos) but grant Voyazi a non-exclusive, worldwide, perpetual, royalty-free license to use, reproduce, and display such Content for Platform operations and promotion.